Frequently Asked Questions

Everything you need to know about shopping with One Country.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.

Which payment methods do you accept?

One Country accepts all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

How can I track my order?

Once your order is processed, you will receive a shipping confirmation email containing a tracking link. You can also track your status directly through your account dashboard on our website.

Do you offer international shipping?

Currently, we only ship to addresses within the United States. We are working on expanding our reach to international customers in the near future.

How do I contact customer support?

Our support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the contact form on our website or by emailing [email protected].